Inbound Customer Care
The gold-standard, traditional approach to telephone-based customer service, inbound customer care is Oprima-1’s bread and butter. From customer service inquiries to appointment setting and order entry support, your customers deserve to experience the very highest quality customer service.
Oprima-1’s Customer Service Representatives (CSR) are fully trained to provide outstanding bilingual service to your current and future customers. They receive extensive training in the product and technical knowledge needed to interface with your customers. No matter which industry, our CSRs are prepared to truly understand and speak for your brand. They’re experts in cross-selling, upselling, answering questions, and retaining your customers to build brand loyalty, not to mention your ROI.
Via call center services, email, or live chat, we’ll provide the inbound customer care you need, including:
√ After-Sales Support
√ Answering Services
√ Appointment Setting
√ Billing Support
√ Chat Services
√ Claims Processing
√ Collection Services
√ Consumer Information
√ Customer Loyalty Management
√ Customer Support Outsourcing
√ Email Support
√ Grievance Resolution
√ Order Taking Services
√ Registrations and Event Reservations
√ Telephone Support
√ Upselling & Cross-Selling
√ Verification of Benefits (Healthcare)
√ Warranty Inquiries & Support