Services
Oprima-1’s in/outbound call center and bilingual talent recruitment services are customized and designed to fit seamlessly within your business’s existing structure. We have contracted with companies in a wide range of industries, including healthcare, insurance, utilities, trade associations, philanthropy, and entertainment.
Services
Oprima-1 can provide a wide range of both off-the-shelf and customized services. Leverage Oprima-1’s services and reclaim the time necessary to focus on the most important tasks on your to-do list while still prioritizing superior customer service. If you don’t see the service your company needs on this list, please contact us.
√ After-sales Support
√ Answering Services
√ Appointment Setting
√ Billing Support
√ Chat Services
√ Claims Processing
√ Collection Services
√ Customer Loyalty Management
√ Customer Retention Programs
√ Customer Support Outsourcing
√ Email Support
√ Grievance Resolution
√ Lead Capture & Qualification
√ Membership Renewal
√ Order Taking Services
√ Market Research, Surveys, & Polls
√ Patient Contact and Outreach
√ Product & Service Sales
√ Quality Assurance (QA) Services
√ Registrations and Event Reservations
√ Script Design
√ Talent Recruitment
√ Targeted Call List Creation
√ Telephone Support
√ Verification of Benefits
Features
In addition to the comprehensive call center solution services we provide, Oprima-1 has the below features that give us a competitive advantage when comparing us to other providers.
√ 12-Hour In/Outbound
√ 99.9% Reliable Customer Connections (Site to Site VPN, Cisco Routers, Dedicated 50MB Fiber)
√ 100% U.S. Based Agents
√ After-Hours Support
√ Bilingual Support Available
√ Innovative Social Enterprise Shared Value Model
√ Live Remote Monitoring and Access to Recorded Calls
√ Shared or Dedicated Agents
Frequently Asked Questions
It depends on the type of service, delivery option and the complexity. Post contract signature to go live date ranges from 1-2 months for large projects and high complexity services.
We currently support English and Spanish.
Oprima-1, LLC was started in 2012.
Oprima-1’s office and on-site call center is located only 10 minutes from Midway International Airport (6155 S. Pulaski Rd., 2nd Fl., Chicago IL 60629), in the heart of Chicago’s rapidly growing Latino community.
No. Your phone company has built in features that allow you to quickly and easily forward all of your calls to our call center. Oprima-1 also works closely with your company to leverage your current systems.
Yes. Contact us with your needs. Oprima-1 can accommodate most services.
Yes. Oprima-1 works closely with your company to design custom call scripting.
Yes. We work closely with your company to identify KPIs and in turn help design your custom report templates.
We exclusively employ Chicagoland Latinos who possess the native language and cultural sensitivity to connect your business to U.S.-based Latinos. In addition to our competitive rates and quality service, Oprima-1 can also help your company meet diversity hiring and corporate social responsibility goals.